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Session 1.1 Newest Developments in On-line Services Case Studies from
Coast to Coast
Heritage Ballroom Salon I
Several case studies where new technologies have been deployed to improve
customer service, enhance regulatory compliance and reduce operating expenses in
degree verification, on-line transcript ordering and other services for
post-secondary institutions will be discussed. A in-depth review of project
objectives, the implementation process, and measured results of selected
examples will be discussed. New projects and services recently launched in 2007
will be previewed.
Presenter:
Jack Weber
Executive Vice President of Sales and Marketing
Credentials, Inc
Chair/Recorder:
Kathy Cooper
Assistant Registrar
University of Tennessee, Knoxville
Session 1.2 The Talk of Tennessee
Heritage Ballroom Salon II
Do you know where Mule Day is held each year or the type of food for which the Rendezvous is famous? You will learn the answers to these questions and much more concerning the great Volunteer State. This very interactive and fun session is designed to increase your knowledge of Tennessee while providing an opportunity for group competition and camaraderie. "The Talk of Tennessee, 'sounds good to me!'"
Presenter:
Wes Gentry
Admissions Regional Representative
University of Memphis
Chair/Recorder:
Heather Harper
Admissions Advisor
Volunteer State Community College
Session 1.3 Creating a 24/7 Virtual Admissions Office: Providing On-Demand
Student Service via the Web
Jackson
This session will focus on the Hobson’s EMT product known as “Answer” (an
English and a Spanish version) and how The University of Tennessee, Knoxville is
using the product to create a 24/7 Virtual Admissions Office. We will also
discuss areas in which UTK is growing their website into a fully customized site
for students through the use of Hobson’s products. If you are unfamiliar with
Hobson’s and would like to learn more about UTK’s success with 24 hour web
service, this session is for you!
Presenter:
Cyndi Sweet
Assistant Director of Admissions
The University of Tennessee, Knoxville
Chair/Recorder:
Amy Deaton
Assistant Director of Admissions
Austin-Peay University
Session 1.4 Today’s Compliance Issues
Memphis
FERPA, SRTK, Solomon, Tennessee Lottery regulations—today we are responsible
for an alphabet soup of compliance regulations. This session will touch on the
hot topics in compliance today and provide resources to keep current on
compliance issues.
Presenter:
Lydia Norfleet
Associate University Registrar
Vanderbilt University
Chair/Recorder:
Peggy Love
Assistant Registrar
University of Tennessee, Knoxville
Questions? Email the
webmaster@tnacrao.org
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